USAA, American General and Kaiser Permanente earned the highest scores from customers in their respective categories in Insure.com’s annual customer satisfaction study.
Overall satisfaction with insurers’ customer service went up for everyone except auto insurers, where satisfaction levels held steady. And while satisfaction with life insurers went up, they still dropped below health insurers this year for customer service satisfaction.
5,600 insurance customers nationwide were asked to rate their satisfaction with their auto, home, health and life insurance companies.
Here are percentages of customers saying they are “completely” or “somewhat” satisfied with their insurers’ customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
For overall scores, companies were judged on five measurements:
Value for price paid
Percent who plan to renew
Percent who would recommend the company
(Life insurance scores did not include claims or renewal questions.)
Winners of Insure.com's 2013 People's Choice Award
(Overall scores out of 100)
Erie Insurance 91.7
Auto-Owners Insurance 88.1
Amica Mutual 90.4
Country Insurance 90.2
American General 83.2
Jackson National 80.6
Kaiser Permanente 83.6
BCBS of Illinois 83.3
Complete Rankings check here